Privacy Policy

1. Information We Collect

When you use our online quote form, contact form, or contact us directly, we collect information necessary to process your transport request:

• Contact Info: Full Name, phone number, and WhatsApp number.
• Travel Details: Pickup location, destination, dates, times, and passenger count.
• Vehicle Preferences: Preferred vehicle types (e.g., Toyota Coaster, Toyota Hiace, sedan).
• Organization Details: Institutional or company name if booking transport for staff or students.

2. How We Use Your Information

We use your travel details to manage bookings and coordinate services:

• Quotes: To calculate route rates based on distances, duration, and vehicle choice.
• Scheduling: To assign vehicles, plan daily pickup routes, and communicate booking status.
• Support: To contact you via phone or WhatsApp regarding rate confirmations, scheduling changes, or updates.

3. Data Sharing & Driver Coordination

To provide our transport services, customer details are shared with specific UTS staff members:

• Coordinators: UTS coordinators review route logs to ensure vehicles are properly deployed.
• Drivers: The driver assigned to your booking is provided your name, contact phone number, and pickup location to align arrival times.
• Zero External Sharing: We do not sell or trade passenger data to third-party advertisers or external marketing databases.

4. Data Retention & Security

We implement basic security measures to protect booking logs. Your contact information and quote histories are retained to help manage recurring contracts or assist in tracking lost items left inside vehicles.